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Policies

Store Policies

Velocity Tech Solutions offers the following Returns and Limited Warranty Policy:

Return Material Authorizations:

To Receive an RMA (Return Material Authorization)

  1. Go to our Returns Form. 
  2. Once you have filled out the form, you will be contacted with an RMA#. 
  3. Package the item(s) to be returned, securely.  Affix the RMA number to the outside of the box(es). 
    It is also very helpful to have a copy of the invoice in the box(es).
  4. Ship the item(s) back to:

Velocity Tech Solutions
Attn: RMA Department
2273 County Rd. C West
Roseville, MN 55113

Return Policy

In the event of a return NOT due to material defect of the item, the following policy shall apply:
The item must be returned to Velocity Tech Solutions at your cost and expense within 30 days of the purchase of the item.  An RMA number must be granted by customer service prior to shipment back to Velocity Tech Solutions. Packaging must be appropriate.  If the item is damaged in shipping back to us due to poor or improper packaging, no return will be given.  Item must be complete with all parts and components as originally shipped.  If the item is incomplete, no return will be given. The item will be inspected for completeness and tested for functionality.  Upon completion of said process, a restocking fee of 15% will be assessed, along with any outbound shipping costs and credit card fees.  The balance of the purchase price will be refunded to the customer.  Refunds will be held if the original method of payment has not yet cleared.

Velocity Tech Solutions Limited Warranty Policy

The entire warranty of Velocity Tech Solutions, and your exclusive remedy, in the event of defective product, shall be, at the discretion of Velocity Tech Solutions:

a) refund of the price paid for the product, or
b) replacement of the product, or
c) repair of the product.

An RMA number must be granted by customer service prior to shipment back to Velocity Tech Solutions.

This limited warranty is void if damage has resulted from accident, abuse, misapplication, or modification, or Act of God, such as a lightning strike. The limited warranty is void if improper packaging results in physical damage to the product on its return trip to Velocity Tech Solutions. Any replacement is warranted for the remainder of the original warranty period or 30 days, whichever is longer.
In no event shall Velocity Tech Solutions or its suppliers be liable for any damages whatsoever, including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss.
Velocity Tech Solutions, on behalf of itself and its suppliers, disclaims all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose for our product.

Warranty periods are listed with each item and vary from 3 months to 3 Years.

Administration of Limited Warranty Policy

An RMA number must be granted by customer service prior to shipment back to Velocity Tech Solutions. The customer service representatives will verify the serial number of the item in which warranty has been claimed. If this serial number does not match the serial number of the item in question, no warranty will be granted.

In cases where warranty is claimed on units which consist of more than one assembly, (such as servers, for instance), the customer service representative will verify the serial number of the server and the serial numbers of any components for which warranty is claimed. Specifically, if a hard drive or other component is claimed under warranty, the serial number of the hard drive must match the serial number of the hard drive in the original shipment. Under no circumstances will Velocity Tech Solutions warranty components such as hard drives, power supplies, or any other components that were not part of the original shipment.

Customer is responsible for shipment of the defective unit back to Velocity Tech Solutions. When the RMA component is received, the technical staff will inspect the item for physical damage or other non-qualifying circumstances. (See Limited Warranty Terms Above.) If the item qualifies for warranty coverage, the item will then be replaced with either the exact part number or an equivalent component. Velocity Tech Solutions will ship the replacement via Federal Express Ground shipment.

Customer is responsible for shipping charges if they require faster shipment.

Occasionally, Velocity Tech Solutions will ship a replacement item in advance of the returning failed item. If, upon receipt of the failed item, it is determined the item serial number does not match the serial number of the item originally sold, customer will be billed for the replacement item.

If the returning failed item does not arrive within 30 days of the grant of an RMA number, customer will be billed for the replacement item.

Extended Limited Warranty Coverage

Velocity Tech Solutions offers extended limited warranty coverage on server equipment in certain cases.

All of the Limited Warranty Policy and Administration of Limited Warranty Policy terms apply to units with Extended Limited Warranty Coverage.

To reiterate key specifics of the policies above:

Warranty will not be allowed on servers and components that have not been verified to have been included in the original shipment. We will not warranty hard drives and other items from other sources that have been added to our servers by the customer. We will not provide technical support for non-original items that have been installed by the customer in our servers.

Velocity Tech Solutions will, at its discretion, and as a courtesy to our customers, ship advance exchanges of parts claimed under warranty. If the part claimed under warranty is determined not to be originally from Velocity Tech Solutions, or does not arrive to our facility within 30 days, customer will be billed for any advance exchanges.

Velocity Tech Solutions will ship replacement parts via Ground shipping. As a courtesy to our customers, Velocity Tech Solutions will sometimes ship advance exchanges faster than ground shipment in emergency cases.

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